We'll start by introducing you to your team, reviewing the onboarding timeline and discussing next steps.
We'll work together to identify your intranet needs through a series of one-on-one sessions.
We'll put together a proposed intranet design based on the information gathered.
Your dedicated customer success manager will schedule a meeting to discuss the proposed design.
Once the design has been approved, we'll create and configure your new interactive intranet.
We'll grant your team access to our customer success hub, where you'll find useful training materials such as videos and product guides.
We'll send a quarterly NPS survey and schedule a call to review how successful you've been with Jive.
Jive's established onboarding program is carefully designed to give users the skills and knowledge they need to take full advantage of our modern intranet.
Our dedication to your organization's success does not stop after onboarding. We work alongside you for the duration of our partnership. We schedule quarterly NPS surveys and check-in calls to provide support and make sure you're getting the most from Jive.
Jive's customer support specialists are always ready to help. You can easily reach our U.S.-based team via phone or chat to resolve any issues that arise.